Privacy Policy

1. INTRODUCTION

pOqpOq ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-first metaverse platform.

By using pOqpOq, you consent to the data practices described in this policy.

2. INFORMATION WE COLLECT

2.1 Account Information

• Registration Data: Username, email address, password (hashed)
• Profile Information: Display name, about/bio field, selected character
• Age Verification: Date of birth, verification method, verification documents (encrypted)
• OAuth Data: Information from third-party providers (Gmail, etc.)

2.2 Virtual World Data

• Avatar Information: Character selection, customizations, animations
• Location Data: Position, zone, instance visits
• Activity Data: Actions, interactions, building creations
• Social Data: Friends list, contact cards, blocked users

2.3 Communication Data

• Chat Messages: Text conversations (may be logged for moderation)
• Voice Data: Voice chat recordings (temporary, for real-time processing)
• AI Interactions: Conversations with AI companions

2.4 Technical Data

• Device Information: Browser, operating system, IP address
• Usage Analytics: Session duration, feature usage, performance metrics
• Error Logs: Technical issues and debugging information

2.5 Content Data

• User Creations: Buildings, items, virtual assets created
• Content Ratings: Maturity ratings, content moderation data
• Reports: Content reports and moderation records

2.6 Financial Data (When Applicable)

• Payment Information: Credit card details (encrypted, PCI-compliant)
• Billing History: Transaction records, subscription status
• Age Verification: Payment method for adult content verification

3. HOW WE COLLECT INFORMATION

3.1 Direct Collection

• Information you provide during registration
• Data you enter in your profile or settings
• Content you create or upload
• Communications you send to us

3.2 Automatic Collection

• Technical data through cookies and similar technologies
• Usage patterns and interaction data
• Performance and error monitoring
• Location data within the virtual world

3.3 Third-Party Sources

• OAuth providers (Gmail, Discord, etc.)
• Age verification services
• Payment processors
• Content delivery networks

4. HOW WE USE YOUR INFORMATION

4.1 Service Operation

• Provide and maintain pOqpOq features
• Authenticate users and manage accounts
• Enable social interactions and communications
• Store and display user-generated content

4.2 Safety & Moderation

• Monitor content for policy violations
• Investigate reports of inappropriate behavior
• Enforce community standards and Terms of Service
• Protect users from harassment and harmful content

4.3 Personalization

• Customize your virtual world experience
• Recommend content and connections
• Remember your preferences and settings
• Provide relevant AI companion interactions

4.4 Communication

• Send service-related notifications
• Provide customer support
• Share updates about new features
• Respond to your inquiries

4.5 Analytics & Improvement

• Analyze usage patterns and user behavior
• Improve Service performance and features
• Conduct research and development
• Generate anonymized statistics

4.6 Legal & Security

• Comply with legal obligations
• Protect against fraud and abuse
• Enforce our Terms of Service
• Respond to legal requests

5. INFORMATION SHARING & DISCLOSURE

5.1 What We DO Share

• Service Providers: Hosting, analytics, customer support (under strict agreements)
• Legal Compliance: When required by law or legal process
• Safety: To prevent harm or illegal activities
• Business Transfers: In case of merger, acquisition, or sale
• Consent: When you explicitly agree to sharing

5.2 What We DO NOT Share

• No Data Sales: We never sell your personal information
• No Marketing Lists: We don't share data for others' marketing
• No Unauthorized Access: Strict controls on employee access
• No Third-Party Advertising: We don't share data for ad targeting

5.3 Public Information

The following may be visible to other users:

• Your chosen username and display name
• Your public profile information (if you choose to share)
• Your virtual world creations and activities
• Your participation in public spaces and events

6. DATA SECURITY

6.1 Technical Safeguards

• Encryption: Data encrypted in transit and at rest
• Access Controls: Role-based access to personal data
• Monitoring: Continuous security monitoring and threat detection
• Regular Audits: Security assessments and penetration testing

6.2 Organizational Safeguards

• Employee Training: Staff trained on privacy and security best practices
• Data Minimization: We collect only necessary information
• Retention Policies: Data deleted when no longer needed
• Incident Response: Procedures for handling data breaches

6.3 Third-Party Security

• Vendor Standards: Service providers must meet our security requirements
• PCI Compliance: Payment processors are PCI DSS compliant
• OAuth Security: Industry-standard authentication protocols
• Age Verification: Secure handling of verification documents

7. YOUR PRIVACY RIGHTS & CONTROLS

7.1 Account Settings

• Profile Visibility: Control who sees your profile information
• Communication Preferences: Choose how we can contact you
• Content Filters: Set your preferred maturity rating limits
• Social Settings: Manage friend requests and blocking

7.2 Data Access & Portability

• Data Download: Request a copy of your personal data
• Data Correction: Update or correct inaccurate information
• Account Information: View your account details and settings

7.3 Data Deletion

• Account Deletion: Delete your account and associated data
• Selective Deletion: Remove specific content or information
• Right to Be Forgotten: Request removal of personal data (where applicable)

7.4 Marketing Communications

• Opt-Out: Unsubscribe from promotional emails
• Preference Management: Choose types of communications you receive
• Do Not Track: We respect browser Do Not Track signals

7.5 Regional Rights

Depending on your location, you may have additional rights under:

• GDPR (European Union)
• CCPA (California)
• Other applicable privacy laws

8. COOKIES & TRACKING TECHNOLOGIES

8.1 Types of Cookies

• Essential Cookies: Required for Service functionality
• Performance Cookies: Help us improve the Service
• Preference Cookies: Remember your settings and choices
• Analytics Cookies: Understand how users interact with pOqpOq

8.2 Third-Party Cookies

• OAuth Providers: For authentication purposes
• Analytics Services: To understand user behavior (anonymized)
• Performance Monitoring: To ensure Service reliability

8.3 Cookie Controls

• Browser Settings: Configure cookie preferences in your browser
• Opt-Out Tools: Use available opt-out mechanisms
• Cookie Policy: Detailed information in our Cookie Policy

9. CHILDREN'S PRIVACY

9.1 Age Restrictions

• pOqpOq is not intended for users under 18 years of age
• We do not knowingly collect information from minors
• If we learn we have collected minor's data, we will delete it promptly

9.2 Future Youth Services

• We may develop age-appropriate services for teens (13-17) in the future
• Such services would include parental consent mechanisms
• Separate privacy practices would apply to youth services

10. INTERNATIONAL DATA TRANSFERS

10.1 Data Location

• Data may be processed in countries other than your residence
• We ensure appropriate safeguards for international transfers
• Data protection standards are maintained regardless of location

10.2 Transfer Safeguards

• Adequacy Decisions: Transfers to countries with adequate protection
• Standard Contractual Clauses: EU-approved transfer mechanisms
• Binding Corporate Rules: Internal data protection policies

11. DATA RETENTION

11.1 Retention Periods

• Account Data: Retained while your account is active
• Communication Data: Varies by type (chat logs, support tickets)
• Technical Data: Typically retained for operational purposes
• Legal Data: Retained as required by law or legal holds

11.2 Deletion Process

• Automatic Deletion: Data deleted according to retention schedules
• Manual Deletion: Upon user request or account termination
• Secure Deletion: Data securely destroyed when no longer needed

12. CHANGES TO THIS PRIVACY POLICY

12.1 Policy Updates

• We may update this Privacy Policy periodically
• Material changes will be prominently notified
• Continued use constitutes acceptance of changes

12.2 Notification Methods

• Email: Notification to your registered email address
• In-Service: Notifications within pOqpOq
• Website: Posted on our website

13. CONTACT INFORMATION

13.1 Privacy Questions

For privacy-related questions or concerns:

• Email: privacy@poqpoq.com
• Data Protection Officer: dpo@poqpoq.com

13.2 Exercise Your Rights

To exercise privacy rights:

• Data Requests: privacy-requests@poqpoq.com
• Account Deletion: account-deletion@poqpoq.com

13.3 Company Information

• Company: pOqpOq, Inc.
• Website: poqpoq.com
• Support: support@poqpoq.com

14. JURISDICTION-SPECIFIC PROVISIONS

14.1 European Union (GDPR)

If you are in the EU, you have additional rights including:

• Right to access, rectification, erasure, and portability
• Right to restrict or object to processing
• Right to lodge complaints with supervisory authorities

14.2 California (CCPA)

California residents have rights including:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of personal information sales
• Right to non-discrimination for exercising privacy rights

14.3 Other Jurisdictions

We comply with applicable privacy laws in all jurisdictions where we operate.

15. SPECIAL CONSIDERATIONS FOR AI & VIRTUAL WORLDS

15.1 AI Processing

• AI Companions: Conversations may be processed for AI training
• Content Moderation: AI systems automatically scan content
• Personalization: AI analyzes behavior for recommendations

15.2 Virtual Assets

• Digital Property: Information about your virtual creations and assets
• Economy Data: Transaction history and virtual currency balances
• Social Interactions: Friend connections and community participation

15.3 Emerging Technologies

As we implement new features, we will update this policy to address:

• Voice recognition and synthesis
• Biometric data (if any)
• Augmented/Virtual Reality data
• Blockchain and NFT technologies (if applicable)

This Privacy Policy is designed to be transparent about our data practices while enabling the rich, social experiences that make pOqpOq unique.

Last Updated: August 26, 2025 | Policy Version: 2.0 | Contact: privacy@poqpoq.com